Yes, you can send it per post, or you can drop it off at the VU Bookstore.
Always make sure you include (a copy of) your receipt or invoice when you return your book(s), and clearly state that it concerns a purchase made via Kraket . You must meet the above conditions to return a book.
Are there books I can NEVER return?
Returned goods that show visible signs of use can NOT be returned. Apart from that, books that were sealed in plastic wrapping and have been unwrapped, or included an access code to a digital learning environment will NOT accepted. The ONLY exception to this is if the access code is, for whatever reason, inaccesible and cannot be used.
Who pays the return shipping?
The seller pays for return shipping if the item was damaged, faulty, or doesn’t match the listing description. In any other scenario the shipping costs are your responsibility. Kraket' return policy states that Buyers are responsible for return shipping. Always ask for a Track-and-Trace code when returning items per post.
How long do I have to wait until I receive my refund?
If your return meets the above conditions, the amount will be refunded to your bank account within 2 to 3 business days by Worldline INGENICO. If you personally return the book(s) to the VU Bookstore, you will be refunded in cash immediately.
How do I create an account?
You can create an account while you are ordering your books. During the ordering process, enter your address details and choose the delivery method. You can then view and modify your data via my account.
The next time you order, you can also make changes to the delivery address and to the billing address.
I forgot my password. What should I do?
You can easily retrieve your password from the website via my account. After entering your email address, we will send you a password reset link.
I moved. How do I change my address?
You can change the delivery address before you place your next order in
my account. If you already placed the order before you moved, please contact the VU Bookstore
per email . Do not forget to mention your order details.
I have a different email address. Where can I report this?
You can adjust your email address in my account.
I want to send my order to a different address than my home address. Would that be possible?
We will send the books to the address you provided to us when you placed your online order.
Is this not the right address? Send us an email
here if that is the case.
Please, do not forget to mention that you placed the order via Kraket.
Discounts on English books
As a member of Kraket, you will receive a 15% discount on English textbooks.
I only became a member of Kraket after I already ordered and paid for my books.
If you became a Kraket member after you already bought your textbooks, we can refund the discount you missed out on.
Attention!
This only applies from August 1st to September 15th, and only on English textbooks!
How do I become a Kraket member?
You can join Kraket online when you are ordering your books, or at the checkout in the VU Bookstore. You are also welcome to drop by the Kraket office located in the university.
Can I also get a discount on my textbooks if I buy them directly at the VU Bookstore?
As long as you can prove your membership, you can also get discounts on your textbooks at the VU Bookstore.
Does Kraket sells second-hand textbooks?
Second-hand books are sold via this website to members of Kraket.
What price do I pay for a second-hand book?
That depends on the book. We offer 'used' and 'heavily used' textbooks. In the latter case, you pay even less, but then there are more markings in the book.
For any additional questions, you can reach us here!
nl
en